Questions and answers to augment your decision to use professional data management.
For answers to your specific questions Contact Us and make your request.

1. Why should we turn our records over to a professional manager?
Some key factors: Frees up high cost space, out sourcing allows companies to focus on what they do best, provides off site backup, higher level of security.

2. What is your pricing structure, and how is it applied?
Rental pricing is based on cubic foot displacement. Pricing levels are based on volume. Service pricing is based on usage and volume.

3. What makes your company stand out from the other professional service companies?
We design our service offering to meet our customer's needs and insure customer satisfaction. We are so confident our service will meet your requirements that we wave any removal fee within the first year.

4. Why do we need off-site protection for our media?
All vital electronic data should be backed up in case of catastrophe.

5. How quickly can I get information delivered to our facility when it is needed?
We are on call 24 hours a day, seven days a week. On an emergency basis, we can get your data to you within two to four hours.

6. What kind of security do you have inside your facilities? Outside your facilities?
Our facility is gated and security, fire and video monitored 24/7.

7. How do I know I will get quality service?
We will assign your company an account manager to handle your account. This individual's primary responsibility is to make sure you get quality service. Our customer service people are accessible and committed. We also guarantee our service. If you are dissatisfied with our performance we will return your records/data to you free of charge within the first year.

8. Will we lose control of our paper records and media?
No. If you choose to have We File to maintain control of your records in our records database, we will update you continually on the status of your inventory. You choose the level of detail you require--box, file, tape, etc.

9. How will you know where my records are in your facility?
We will provide you with an inventory for all your information designating aisle, shelf, and row where your information is located.

10. How do we get started in setting up a professional records program?
The first step is to set up a retention schedule, so you will know which records or data to keep and when it should be destroyed.

11. Will our records be kept together in one contiguous area?
No. For efficiency purposes we put your data in the first available empty space. Our bar code inventory system insures that your information is specifically located. This also provides you with an additional level of security as your data is not stored in one area exclusively.

12. Does We File stay current with technological advances in the information service field?
Yes. Our records software is the best in the industry and is continually updated to maintain that position. Our Scan on Demand, document imaging, and disaster recovery services are periodically reviewed to incorporate new ideas.

13. How much space can we have?
We File can provide all the storage space that you require and much more.

14. Can we use our own boxes for storage?
Yes, as long as they are "industry standard" sized boxes in good condition.

15. Do you have pickup and delivery service?
We File is a full-service records center that can accommodate all of your pickup/delivery requirements. In addition, we guarantee a two-hour response time for emergency deliveries.

16. How do I prepare boxes to go off-site?
We File will provide you with preprinted box labels. You will affix the labels to your boxes and call We File to arrange a pickup.

17. How fast can we get our records and will you retrieve them for us?
Same day delivery service is available for items requested before 10:00 a.m. Requests made prior to 3:30 p.m. will be delivered the next business day. In addition, we can set specific times for your delivery schedule, i.e. weekly, monthly or quarterly. We File also offers emergency delivery. (within 2 hours of request)

18. Do we get a computer listing of our records and do you barcode?
You can request an inventory printout when you send new boxes. In addition, we can provide you with a listing of your complete inventory in electronic or hard copy form. You can also access a live-updated inventory via our secure website. And yes, all boxes are barcoded for ease in identification and retrieval.

19. Do you destroy records, and can you provide a listing of what has been destroyed?
We send destruction notices per request and require our clients to sign off on a Destruction Authorization Form prior to any records being destroyed. Once authorized by your company representative, our sister company, Lone Star Shredding & Document Storage will destroy the records and provide a Certificate of Destruction.

20. What is the cost and does the size of the storage carton make a difference?
As pricing is determined by the cubic feet of storage a standard sized box contains, box size does dictate the monthly storage rate.

21. What do I need to do to get started?
Simply click on Contact Us and fill in the online form.